Terms & Conditions

1. Parties and Applicability

These terms apply to all services provided by Cinder Wenthor ("we," "us," "our"), a residential electrical services practice based at 41 Persiaran Gurney Drive, 10250 George Town, Penang, Malaysia, to clients who engage us for electrical work at residential properties ("you," "the client").

By making a booking, confirming an appointment, or accepting a service quotation from Cinder Wenthor, you indicate that you have read and accepted these terms. If you are arranging services on behalf of a property owner, you confirm you have the authority to do so.

2. Services Offered

Cinder Wenthor offers the following residential electrical services in George Town and the greater Penang area:

• Residential Electrical Feature Visit — A thorough inspection of a residential property's electrical systems with a written summary provided at the close of the visit. Typical duration: ninety minutes to two hours.
• Considered Fitting Installation — Installation and replacement of electrical accessories and lighting fixtures across single rooms or whole properties. Client-supplied fittings are accepted.
• Main Panel Article — A documented service on the main electrical distribution board, including testing, connection review, labeling, and a written completion summary. Typical duration: three to four hours.

Additional or adjacent tasks may be discussed and agreed in writing at the time of booking. We do not undertake work that falls outside our competence or scope without clear prior discussion.

3. Bookings and Scheduling

Appointments may be arranged by phone at +60 4 2264 5831 or via the contact form on this website. A booking is considered confirmed when we have acknowledged it in writing (by email or message) or verbally confirmed a date and time with you.

We will do our best to arrive within the agreed appointment window. Should we be delayed by more than thirty minutes, we will contact you in advance. Estimated durations are provided for planning purposes and may vary depending on actual site conditions.

We reserve the right to decline or reschedule a booking if site conditions, access arrangements, or the nature of the requested work fall outside what was described at the time of booking.

4. Pricing and Payment

Prices for our standard services are published on our website in both Malaysian Ringgit (RM) and US Dollars (USD) for reference. All invoices are issued and payable in Malaysian Ringgit unless otherwise agreed in writing.

USD figures are published as a general guide and are subject to prevailing exchange rates. The Ringgit amount is the operative price.

Payment is due upon completion of the service unless a different arrangement has been agreed in advance. We accept payment by cash or bank transfer. Where materials or specialist equipment are required, we may request a partial advance payment; this will be communicated clearly at the time of booking.

If additional work is identified during a visit that was not included in the original scope, we will discuss it with you and obtain your agreement before proceeding. No additional charges are applied without your prior consent.

5. Cancellation and Rescheduling

We appreciate reasonable notice if you need to cancel or reschedule. We ask for at least 24 hours' notice where possible, so that the appointment slot can be offered to others.

Cancellations made with less than four hours' notice, or where the technician attends and is unable to proceed due to circumstances within the client's control (such as inaccessible property or absent key-holder), may attract a call-out fee. We will discuss this at the time and apply it only where it seems fair and reasonable.

We will not charge a cancellation fee if we are unable to attend for reasons on our side, or if we cancel with less than 24 hours' notice without a reasonable cause.

6. Access and Site Conditions

You agree to provide safe and reasonable access to the areas of the property where work is to be performed. This includes ensuring that relevant circuits can be isolated where necessary and that the main distribution board is accessible.

Where work requires isolation of power to part or all of the property, we will discuss this with you in advance and agree a suitable time to minimise inconvenience.

We will take reasonable care of your property during all work. Protective sheeting and careful working practices are standard procedure. We are not responsible for pre-existing damage to surfaces, fittings, or materials that is identified in the course of work.

7. Scope Limitations

Our services are limited to residential electrical work within the scope described above. We do not offer:

• Industrial or commercial electrical contracting
• New building wiring or structural electrical installation requiring local authority submission
• Air-conditioning electrical work beyond standard dedicated circuit installation
• Plumbing, gas, or any other trade work

If we identify during a visit that a particular aspect of requested work falls outside our scope, we will inform you clearly and, where possible, suggest a suitable referral.

8. Liability

Cinder Wenthor carries appropriate liability coverage for work performed. We take responsibility for defects or damage that arise directly from our workmanship within the warranty period described in Section 9.

We are not liable for:

• Pre-existing defects in the property's electrical systems or fabric that were not caused by our work
• Damage resulting from subsequent work by others that affects our installation
• Consequential losses arising from any delay in completing a service
• Issues arising from client-supplied fittings or materials (see Section 10)

Our liability in any circumstance is limited to the value of the service provided.

9. Warranties and Workmanship

We stand behind the quality of our work. All installation and panel services carry a workmanship warranty of twelve months from the date of completion. This covers defects in how work was performed, not the failure of fittings or components supplied by the client or affected by external factors.

If you notice an issue with completed work within the warranty period, please contact us and we will return to assess and, if the issue falls within scope, rectify it without additional charge.

Inspection visits (Residential Electrical Feature Visit) are advisory in nature and do not carry a workmanship warranty, as no installation or modification work is performed.

10. Client-Supplied Materials

We are comfortable working with fittings and accessories supplied by the client. However, we ask that client-supplied items are suitable for installation — appropriate in specification, undamaged, and complete with any components needed for fitting.

Where a client-supplied fitting is found to be unsuitable or incomplete at the time of installation, we will inform you and discuss options. If the fitting cannot be safely installed, we will explain why clearly.

We do not accept liability for the performance, quality, or longevity of client-supplied fittings or components after installation. Our workmanship warranty applies to the installation work itself.

11. Written Records

A written summary is provided at the conclusion of each service where specified (Residential Electrical Feature Visit and Main Panel Article). This record is provided for your reference and may be shared with your property manager, insurer, or other advisors as you see fit.

We retain copies of service records for our own reference and quality review purposes, in accordance with our Privacy Policy.

12. Regulatory Compliance

All electrical work is carried out in compliance with the Electricity Supply Act 1990 (Malaysia), the Electricity Regulations 1994, and relevant standards published by Suruhanjaya Tenaga (Energy Commission of Malaysia). Our technicians are appropriately registered and qualified to perform the work described.

Where work reveals a non-compliant condition in the existing installation, we will describe this clearly in our written records and discuss any recommended remediation with you. We will not knowingly leave a property's electrical system in a more hazardous condition than we found it.

13. Disputes and Governing Law

These terms are governed by the laws of Malaysia. Any dispute arising from services provided by Cinder Wenthor will first be addressed through direct communication. We commit to responding to any written concern within five business days and working toward a fair resolution.

Should direct resolution not be possible, the parties may seek mediation before pursuing formal proceedings. The courts of Penang, Malaysia shall have jurisdiction over any unresolved dispute.

14. Changes to These Terms

We may update these terms from time to time. Any material changes will be reflected by an updated "Last updated" date at the top of this page. The terms in effect at the time a booking is confirmed will apply to that service engagement.

We encourage you to review this page periodically. Continued engagement with our services constitutes acceptance of the current terms.

15. Contact

Questions about these terms may be directed to us at: