Privacy Policy

1. Who We Are

Cinder Wenthor is a residential electrical service provider based at 41 Persiaran Gurney Drive, 10250 George Town, Penang, Malaysia. We operate this website at cinder-wenthor and can be reached by email at privacy@cinder-wenthor or by telephone at +60 4 2264 5831.

We are the data controller for the personal information collected through this website and through the course of our service delivery.

2. What Personal Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number, message content
• Service bookings and communications: scheduling details, property address, service requirements
• Website analytics: page views, session duration, device type (via analytics cookies, if consented)
• Technical data: IP address, browser type, referring URL (standard server logs)

We collect only the information necessary for the purpose stated at the point of collection. We do not collect sensitive personal data.

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to enquiries and scheduling service visits
• Delivering contracted electrical services, including issuing written reports
• Maintaining records of work carried out at a property
• Sending service confirmations and follow-up communications directly related to your booking
• Improving our website and service offering through anonymous analytics data
• Complying with applicable Malaysian law and professional obligations

Legal basis for processing: Contract performance (for service delivery), legitimate interests (for service improvement and record-keeping), and consent (for analytics cookies). We do not use your data for automated decision-making or profiling.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Contact enquiries not resulting in a booking: up to 12 months
• Service records and written reports: up to 7 years (to meet professional and regulatory record-keeping standards)
• Analytics data: up to 26 months (standard analytics retention)

After the applicable retention period, data is securely deleted or anonymised.

5. Data Sharing

We do not sell your personal data. We share it only in the following limited circumstances:

• Service providers who process data on our behalf (e.g., email hosting, website analytics) — bound by data processing agreements
• Professional advisors (accountants, legal counsel) where necessary for business operations
• Regulatory authorities where legally required under Malaysian law

We do not share personal data with advertising networks, data brokers, or unrelated third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption for all data transmitted through this website
• Access controls limiting who within our organisation can view personal data
• Regular review of data handling practices
• Secure deletion of data beyond the retention period

In the event of a data breach that affects your rights, we will notify you and the relevant authority in accordance with applicable law.

7. Cookies

This website uses cookies. Essential cookies are required for the site to function and cannot be disabled. Optional cookies (analytics, preferences, marketing) are only set with your consent. You can manage your cookie preferences at any time on our Cookie Policy page.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing where consent is the legal basis
• Request deletion of personal data, subject to our legal retention obligations
• Object to processing for direct marketing purposes
• Receive a copy of data provided by you in a structured, machine-readable format

To exercise any of these rights, contact us at privacy@cinder-wenthor. We will respond within 21 days. You also have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (PDPD).

9. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are directed at adult homeowners and property managers. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has submitted personal data to us, please contact us at privacy@cinder-wenthor and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of this website following any change constitutes acceptance of the updated policy. For significant changes, we will provide a more prominent notice.

12. Contact Us

For any privacy-related questions or to exercise your rights, please contact us:

• Email: privacy@cinder-wenthor
• Phone: +60 4 2264 5831
• Address: 41 Persiaran Gurney Drive, 10250 George Town, Penang, Malaysia